Social Media Courses Tip
How to activate Facebook page replies for better conversations.
Facebook recently created a new feature for pages that allows a new “reply” feature to be added into the comments area of posts. This Social Media Courses tip will explain why this new feature is so important and how to use it. It should be noted that his new feature is available on pages only, not Facebook personal profiles or groups.
Here is what Facebook had to say about this new feature…
Here is what it looks like in practice…
Why is this important?
It is important to have the ability to leave threaded replies, directly focusing on the people who leave comments on your Facebook page. This is great news for us as marketers because now you can reply to just one person’s comments, amongst others, on a post. It is a more personal interaction, even though it is a public comment that can be seen by all. However, only the person being replied to will get notified.
How Can you activate this feature?
It is a very simple process to activate replies through your page’s admin panel. Once you do activate the new reply feature, you’ll see very quickly why it was such a great idea. Every comment can now be addressed in a very direct and personalized manner on its own. The opportunity for addressing issues (like in the above image) or providing further assistance is easier than ever. This is a great new customer service tool for your business.
Please click through to find more information on how to get started in your own Social Media Courses curriculum.